Refund Policy

1. 60-Day Free Trial

Every GTB AI account — classroom teacher or homeschool parent — begins with a 60-day free trial. During this period you have full, unlimited access to all premium features with no credit card required. This gives you two full months to evaluate the platform thoroughly before making any payment decision.

2. 7-Day Refund Window After First Payment

Because all plans include a 60-day free trial before any charge is made, our refund window is 7 days from the date of your first paid charge. If you are not satisfied for any reason within those 7 days, contact us for a full refund — no questions asked. This applies to both monthly and annual plans on their first billing cycle.

3. Why 7 Days?

Given that every user receives 60 days of completely free, unlimited access before being charged, the 7-day post-payment window is fair and industry-standard. By the time you make your first payment, you have already had two full months to explore every feature of the platform. We believe this is one of the most generous trial periods in the EdTech industry.

4. How to Request a Refund

• Contact us through our Contact Us page within 7 days of your first paid charge.
• Select 'Billing & Subscription' as the subject.
• Include your account email address and a brief description of your request.
• Our team will process your refund within 3–5 business days.
• Refunds are returned to the original payment method used at checkout.

5. Subscription Renewals

Refunds are not available for subscription renewals (monthly or annual) after the 7-day initial guarantee period has passed. If you wish to cancel your subscription to avoid future charges, you may do so at any time through your account settings under Subscription. Cancellation takes effect at the end of your current billing period — you will retain access until then.

6. Annual Plan Cancellations

If you cancel an annual plan after the 7-day guarantee period, you will retain access to premium features until the end of your annual billing period. We do not offer prorated refunds for unused months on annual plans after the guarantee window has closed.

7. Exceptions

• Refunds will not be issued for accounts found to have violated our Terms and Conditions, including accounts that attempted to circumvent the 60-day trial limit.
• Refunds will not be issued for subscription renewals where a cancellation reminder was sent and not acted upon.
• In cases of technical issues preventing access to the Service, we will first attempt to resolve the issue. If we are unable to do so within 5 business days, a full refund will be issued regardless of the guarantee period.

8. Processing Time

Once a refund is approved, it typically appears on your statement within 5–10 business days depending on your bank or card issuer. Stripe, our payment processor, handles all refund transactions.

9. Contact

For all refund requests and billing questions, please use our Contact Us page and select 'Billing & Subscription'. Our AI support agent responds instantly and a team member follows up within 1 business day.